Frequently asked questions

All items will be shipped through USPS with a tracking number. Items will be ready to ship within 5 business days.

I gladly accept returns and cancellations • Contact me within: 14 days of delivery • Ship items back within: 21 days of delivery • Request a cancellation within: 6 hours of purchase The following items can't be returned Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: • Custom or personalized orders Conditions of return • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be issued within 1-2 business days of receipt, less shipping. Please allow for 3-5 business days for refund to post after issued.

Yes, I do wholesale! Wholesale orders are shipped via USPS from Eau Claire, WI. Minimims apply to wholesale orders and turn around times vary depending on the order and time of year. Please message Joanna at jo@sewtotallyjo.com to inquire.